AI Regional Candidate Routing Agent

How Cassidy automates using AI

Step 1: Trigger on new application

The Workflow activates automatically when a candidate applies through any connected source—career site, job board, referral portal, or apply-by-text—capturing the application in real time.

Step 2: Normalize and enrich candidate data

Cassidy pulls the Knowledge Base to validate required fields, enrich the candidate profile with geo-coordinates and language preferences, and de-duplicate against existing applicants across stores and requisitions.

Step 3: Match to store and queue

Using territory mapping and geo-fencing rules from your Knowledge Base, Cassidy identifies the nearest eligible store(s), checks shift fit and availability, and places the candidate into the appropriate regional or store-level queue with priority scoring.

Step 4: Assign to staffing manager

Cassidy applies your routing policy—round robin, weighted distribution, or skills-based—while factoring in current workload, calendar availability, and time zone business hours to assign the candidate to the right recruiter or store manager.

Step 5: Notify and start SLA timer

The assigned manager receives an instant notification via ATS task, Slack, or email with candidate details and an SLA countdown. If no response occurs within the threshold, Cassidy automatically re-routes to a backup queue or escalates to prevent breaches.

Step 6: Launch time zone-aware outreach

Cassidy triggers first-touch sequences—SMS, email, or self-serve scheduling links—timed to the candidate's local business hours and respecting quiet-hour rules for a consistent, compliant candidate experience.