AI Communications Compliance Agent

How Cassidy automates Communications Compliance Checking using AI

Step 1: Trigger on new communication

The Workflow activates when a draft email, SMS, template, or message enters the review queue—whether from your CRM, contact center, marketing platform, or claims system.

Step 2: Scan for PHI/PII and sensitive data

Cassidy runs the content through detection models that identify protected health information, personally identifiable data, and sensitive fields like SSNs, diagnosis codes, and member IDs across text and attachments.

Step 3: Check against compliance policies

The Workflow evaluates the communication against your Knowledge Base of HIPAA rules, TCPA consent requirements, CMS Medicare guidelines, and internal brand standards—flagging missing disclosures, prohibited terms, and jurisdictional issues.

Step 4: Auto-remediate or route for review

For low-risk violations, Cassidy auto-redacts sensitive data and inserts required disclaimers. Higher-risk communications—like Medicare marketing or claims determinations—route to Human-in-the-Loop review with clear reason codes and suggested fixes.

Step 5: Log decisions and generate audit artifacts

Every action—detection events, redactions, reviewer approvals, policy versions applied—is captured in an immutable log. Cassidy generates exportable compliance reports ready for HIPAA audits, CMS evidence requests, or legal holds.