Never manually write customer replies again
Answer any support question

Draft replies inside Slack or Microsoft Teams

Answer emails inside Chrome

Draft responses to tickets

Integrates with all of your existing tools






The security-first AI platform
FAQ
Cassidy searches across your company’s tools - like Notion, Google Drive, Zendesk, and past tickets - to find the most relevant answers, then drafts responses in your brand’s tone.
Yes. Replies can be set to require human review before sending, giving your team full control over what goes out.
Cassidy can draft responses to customer tickets, emails, internal questions, Slack/Teams chats, and more—anywhere your team communicates.
Cassidy can draft responses to customer tickets, emails, internal questions, Slack/Teams chats, and more—anywhere your team communicates.
Absolutely. Cassidy adapts to your brand tone using your existing content and language, so replies sound like they came from your team—not a generic bot.
Cassidy cites its sources and prioritizes trusted content. You can flag sources as verified or outdated to keep replies consistent and reliable.
Teams are typically drafting AI-powered replies within a day. Setup is quick—just connect your tools and pick where replies should be used.