Draft replies to emails, tickets, and more with AI

Never manually write customer replies again

Writing effective responses takes on average 6 minutes. But AI tools like ChatGPT write generic, off-brand responses. Cassidy real-time searches across your company knowledge and writes responses in your company's tone.

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Answer any support question

Cassidy connects to 100+ tools in real-time to search for answers across customer, product, and engineering documentation. Get the most accurate answers, the fastest.

Draft replies inside Slack or Microsoft Teams

Bring Cassidy to all of your existing communication tools so you can quickly ask questions on the fly and get accurate answers with sources quoted.

Answer emails inside Chrome

Chat with Cassidy's Agents anywhere on the internet. Our Chrome Extension can read your page in real-time to write replies for you.

Branded graphic illustration showing how Cassidy AI allows users to answer customer emails directly inside Chrome

Draft responses to tickets

Whether your team uses ZenDesk, Intercom, or any other ticketing tool, you can open Cassidy's Chrome Extension to draft replies with your Agents in seconds.

Branded graphic illustration showing how Cassidy AI allows users to draft replies to customer support tickets from Intercom & Zendesk

Connects to the tools your team already uses

Pull context from anywhere. Take action everywhere. Deploy where your team works.

See all integrations

Grid of Cassidy integration app icons including OpenAI, Google Drive, Slack, Google Chrome, Confluence, Salesforce, Zendesk, HubSpot, Microsoft Teams, Gmail, and SharePoint with text labels Reply DM, Write Email, Update Lead.

"Cassidy allows us to be much more proactive in addressing critical customer complaints - automatically escalating issues to a manager who can solve customer problems quickly."

Exequiel, Customer Ops Director

RVezy is North America's top-rated peer-to-peer RV rental marketplace, often called the "Airbnb of RVs." Founded in 2016, it connects RV owners with renters, facilitating unique travel experiences.

Learn how RVezy automates support tickets to save hundreds of hours of work every month

300h

per month saved on support tickets

Secure, governed, and ready for enterprise

Cassidy supports enterprise security, privacy, and governance requirements, with controls for identity, access, data protection, and organizational oversight.

SOC 2 type II

Attested

GDPR

Compliant

HIPAA

Compliant

CASA

Validated

No model training on your data

Your information stays private and is never used for training

Single sign-on (SSO)

Connect your identity provider for secure, centralized access

Advanced RBAC user permissions

Fine-grained control over access across teams and roles

Advanced data security

Row-level security and granular access controls protect against unauthorized access

Choose your model

Select from leading models from OpenAI, Anthropic, and Google

Organization-wide instructions

Set guardrails and rules that apply across every Agent and Workflow

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FAQ

Find answers to common questions about the platform, security, and getting started. Still have questions? Talk to our team!

How fast can we start using it?

Teams are typically drafting AI-powered replies within a day. Setup is quick—just connect your tools and pick where replies should be used.

How does Cassidy know which content is accurate?

Cassidy cites its sources and prioritizes trusted content. You can flag sources as verified or outdated to keep replies consistent and reliable.

Can Cassidy match our brand voice?

Absolutely. Cassidy adapts to your brand tone using your existing content and language, so replies sound like they came from your team—not a generic bot.

Can I deploy Cassidy in Slack or Microsoft Teams?

Yes. Cassidy can be deployed through Slack and Microsoft Teams, as well as via Chrome, Word, Excel, and Outlook extensions. This allows you to use Cassidy directly within the tools your team works in every day.

What kinds of messages can Cassidy help with?

Cassidy can draft responses to customer tickets, emails, internal questions, Slack/Teams chats, and more—anywhere your team communicates.

Can we approve replies before they’re sent?

Yes. Replies can be set to require human review before sending, giving your team full control over what goes out.

How does Cassidy generate replies?

Cassidy searches across your company’s tools - like Notion, Google Drive, Zendesk, and past tickets - to find the most relevant answers, then drafts responses in your brand’s tone.

Move from idea to production with Cassidy

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