AI Multi-Unit Candidate Routing Agent

How Cassidy automates using AI

Step 1: Trigger on new application

The Workflow activates when a candidate applies through any channel—career site, job board, QR code, text-to-apply, or referral—capturing profile data, geo-coordinates, shift preferences, and consent records.

Step 2: Normalize and deduplicate

Cassidy standardizes contact fields, geocodes addresses, and runs identity resolution against your existing candidate pool using email, phone, and fuzzy name matching to surface duplicates and merge to a golden record.

Step 3: Run eligibility screening

The Workflow applies knock-out questions, compliance checks (ban-the-box timing, work authorization), and scoring criteria to qualify candidates before routing—flagging exceptions for review.

Step 4: Route by proximity and capacity

Cassidy calculates drive-time to nearby locations, evaluates open requisitions and hiring manager SLAs, and assigns the candidate to a primary location with eligible alternates—respecting franchise boundaries and consent rules.

Step 5: Write back to ATS

Every assignment, status update, and disposition code syncs to your ATS through validated API integrations with idempotent writes, field mapping, and retry logic—maintaining audit-safe compliance.

Step 6: Schedule interview by location

The candidate receives branded SMS or email with self-scheduling options from the assigned location's calendar, including directions and travel time—with automated reminders and no-show escalation.

Step 7: Monitor SLAs and redistribute

Cassidy tracks time-to-first-touch and scheduling latency, automatically re-routing candidates to secondary locations when managers miss response windows or requisitions fill.