Help Desk Knowledge Resolver
Streamlines information access and improves response times, automating queries and escalating sensitive topics to human reviewers.
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What does it mean for you?
Streamlines access to information while ensuring accuracy and compliance, reducing manual effort and improving response times for both routine and escalated queries.
How it works?
Automatically processes help desk ticket queries by searching a centralized Knowledge Base for relevant policies and responses, escalating to human reviewers for sensitive or unresolved topics, and responding with cited answers.
Overview
Operations
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
