Ticket Triage and Routing
Optimize your help desk with Ticket Triage and Routing. This system accurately assigns and prioritizes tickets, ensuring faster resolutions and smoother team handoffs.
Get a demo
What does it mean for you?
Ensures accurate assignment and clear ownership so the right people engage sooner—reducing misroutes and backlog, improving SLA performance, and smoothing handoffs across teams.
How it works?
Pulls new tickets from your help desk (e.g., Zendesk, Intercom), detects intent, product, entitlement, and urgency, then applies consistent prioritization and routes or escalates to the appropriate queue or specialist.
Overview
Customer Support
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
Get a demo
- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
