Ticket Context Enricher
This tool enhances ticket resolution by providing agents with concise, source-linked summaries of requester profiles, conversation history, and account details. It helps agents resolve issues faster with consistent tone and prioritization.
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What does it mean for you?
Agents resolve issues faster and with consistent tone and prioritization by seeing who the customer is, what matters to their account, and relevant history at a glance.
How it works?
Pulls the requester’s profile, prior conversations, account details, plan, and company info from the help desk, CRM, and external enrichment sources, then attaches a concise, source-linked summary to each ticket.
Overview
Customer Support
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
