Pain Point Miner
Uncover customer challenges with complete contextual understanding.
Aggregates and analyzes recurring customer pain points from support tickets and meeting transcripts.
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What does it mean for you?
Drives strategic roadmap decisions by revealing customer challenges with complete contextual understanding, reducing manual interpretation.
How it works?
Aggregates and analyzes recurring customer pain points from support tickets and meeting transcripts, preserving context to tag details, motivations, and relevant use cases.
Overview
Product
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.