Multilingual Support Replies
Delivers fast, consistent, native language responses that increase CSAT and self-serve deflection while reducing agent handle time through accurate translation, localization, and tone control. It detects the customer’s language across email, chat, and portals, pulls the approved on brand answer from your Knowledge Base, and translates and localizes the reply.
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What does it mean for you?
Delivers fast, consistent, native language responses that increase CSAT and self-serve deflection while reducing agent handle time through accurate translation, localization, and tone control.
How it works?
Detects the customer’s language across email, chat, and portals, pulls the approved on brand answer from your Knowledge Base, and translates and localizes the reply to match cultural norms, idioms, and terminology including do’s and don’ts so phrasing is semantically accurate and on brand.
Overview
Customer Support
by cassidy
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value - fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
