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Customer Support

Automate Customer Support Triaging

Prioritize and provide improved customer service by automatically escalating negative Zendesk tickets based on an AI sentiment analysis.

How to use

Step 1: Select workflow template

Begin by choosing our pre-built starting point “Prioritize Critical Zendesk Ticket to Slack”.

Prioritize Critical Zendesk Ticket to Slack

Step 2: Configure connections

Update settings and link your accounts for the Zendesk trigger and Slack action

Prioritize Critical Zendesk Ticket to Slack

Step 3: Run the workflow

For every new Zendesk ticket received, Cassidy will check the sentiment, and send a Slack notification if the ticket should be escalated and prioritized.

Prioritize Critical Zendesk Ticket to Slack

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