Draft replies to customer emails and tickets
Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
Talk to sales
- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value—fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
Explore more use cases & automations
Customer support
Enrich support tickets with customer data
Compile detailed cutomer profiles with company and user data from various sources to ensure support teams have access to critical context.
Customer support
Reply to Zendesk tickets with input and approval from team members
Automatically draft and send replies to Zendesk tickets with input and approval from selected employees.
