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Customer Support

Draft replies to customer emails and tickets

Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.

How to use

Step 1: Select assistant template

Begin by choosing our pre-built starting point “Customer Service Assistant”.

Respond to Customer Support Inquiries

Step 2: Configure assistant

Answer questions and select preferences to fine-tune your assistant for improved performance.

Respond to Customer Support Inquiries

Step 3: Chat with assistant

Your assistant is ready to help craft responses to customer support enquiries using information from your knowledge base.

Respond to Customer Support Inquiries

Clone our use cases and unlock new opportunities

Access to the top models

Cassidy includes the top 5+ leading AI models.


Intelligent assistants personalized to your team.


Automate tasks with custom, data-driven workflows.

AI knowledge base

Centralized intelligence for smarter automation.

Chrome extension

Cassidy at your fingertips with browser extensions.

No model training

Unlike ChatGPT, Cassidy never trains with your data.

Enterprise-grade security

Advanced security within your workspace.

Integrates with 100+ tools

Cassidy connects to all of your existing tools.
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