Draft replies to customer emails and tickets

Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.

How to use

Step 1: Select assistant template

Begin by choosing our pre-built starting point “Customer Service Assistant”.

Step 2: Configure assistant

Answer questions and select preferences to fine-tune your assistant for improved performance.

Step 3: Chat with assistant

Your assistant is ready to help craft responses to customer support enquiries using information from your knowledge base.

Clone our use cases and unlock new opportunities

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Access to the top models

Cassidy includes the top 5+ leading AI models.

Assistants

Intelligent assistants personalized to your team.

Workflows

Automate tasks with custom, data-driven workflows.

Chrome extension

Cassidy at your fingertips with browser extensions.

No model training

Unlike ChatGPT, Cassidy never trains with your data.

Enterprise-grade security

Advanced security within your workspace.

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Draft replies to customer emails and tickets

Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.

How to use

Step 1: Select assistant template

Step 2: Configure assistant

Step 3: Chat with assistant

Empower non-technical Support to answer technical questions

Onboarding copilot for new customer support representatives

Technical sales & support copilot on demand anywhere

Clone our use cases and unlock new opportunities

Access to the top models

Assistants

Workflows

Chrome extension

No model training

Enterprise-grade security

Draft replies to customer emails and tickets

Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.

How to use

Step 1: Select assistant template

Step 2: Configure assistant

Step 3: Chat with assistant

Explore more Customer Supportuse cases

Empower non-technical Support to answer technical questions

Onboarding copilot for new customer support representatives

Technical sales & support copilot on demand anywhere

Clone our use cases and unlock new opportunities

Access to the top models

Assistants

Workflows

Chrome extension

No model training

Enterprise-grade security

Explore more
Customer Support
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