Customer Support Copilot

Draft replies to emails, tickets, and more with AI

Cassidy helps customer support teams respond to users faster by searching across previous tickets and your company knowledge (Notion, Drive, Sales materials, etc.) to draft responses.

Draft replies to emails, tickets, and more with AI
Draft replies to emails, tickets, and more with AI

Never manually write your customer replies again

Writing effective responses takes on average 6 minutes. But AI tools like ChatGPT write generic, off-brand responses. Cassidy real-time searches across your company knowledge and writes responses in your company's tone.
Customer email received
1 question retrieved
Search Knolwedge Base
2 sources found
Generate reply
Importing brand tone ...

Answer any types of questions for your customers

Take any support question and get a thorough answer

Cassidy connects to 100+ tools in real-time to search for answers across customer, product, and engineering documentation. Get the most accurate answers, the fastest.
Take any support question and get a thorough answer
What discount can we offer to large clients?

Draft replies by asking in Slack or Microsoft Teams

Bring Cassidy to all of your existing communication tools so you can quickly ask questions on the fly. It will event cite its sources directly in Slack for you to review before sending responses to customers.
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Use our Chrome Extension to reply faster to emails

Bring Cassidy's Assistants with you anywhere on the internet. Whether it's replying to emails, or tickets within ZenDesk. Our Chrome Extension can read your page in real-time to write replies for you.
Use our Chrome Extension to reply faster to emails

Connect to your support tooling to draft ready-to-send responses to tickets

Whether your team uses ZenDesk, Intercom, or any other ticketing tool, you can open Cassidy's Chrome Extension to draft replies with your Assistants in seconds.
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Learn how to respond faster with Cassidy

Customer support automation with Cassidy saves reps 10+ hours / week.
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Customer support automation with Cassidy saves reps 10+ hours / week.

“With Cassidy, we've been able to automate ticket triage substantially, saving the team time to focus on more important areas.”
Exequiel Alcober
Exequiel Alcober
Director of Customer Operations
Ready case study

Secure, encrypted, compliant.

Learn about privacy
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No Model 

Training

Unlike ChatGPT and other platforms, we never use your private data to re-train models.
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Advanced 

Permissioning

Configure your workspace to have restricted permissions to data depending on user level.
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SOC 2 Type I 

Compliance

Cassidy has achieved SOC 2 Type I compliance, demonstrating our adherence to user and workspace security.
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CCPA Compliant & 

CASA Certified

Cassidy adheres to CCPA regulations and is CASA Certified, with advanced security for API integrations and user privacy.
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Embedded Security 

Infrastructure

Our security infrastructure includes row-level security and granular access control, protecting against unauthorized access.
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Enterprise-Level 

Data Security

We utilize advanced encryption methods, including TLS for data in transit and AES-256 for data at rest.

Start replying faster to customers today

Get started for free

Access to the top models

Cassidy includes the top 5+ leading AI models

Assistants

Intelligent assistants personalized to your team

Workflows

Automate tasks with custom, data-driven workflows

AI knowledge base

Centralized intelligence for smarter automation

Chrome extension

Cassidy at your fingertips with browser extensions

No model training

Unlike ChatGPT, Cassidy never trains with your data

Enterprise-grade security

Advanced security within your workspace.

Integrates with 100+ tools

Cassidy connects to all of your existing tools

Frequently asked questions