Customer Support

Respond to Zendesk Tickets

Craft replies to Zendesk tickets that are grounded and accurate, based on your knowledge base, so you can quickly answer customer support inquiries.

Step 1

Begin by choosing our pre-built starting point “Respond to Zendesk Tickets”.

Step 2

Update settings and link your accounts for the Zendesk trigger and Slack action.

Step 3

For every new Zendesk ticket received, Cassidy will automatically draft a response and send a Slack notification for approval.

Start your 14 day free trial now