CUSTOMER SUPPORT

Automate customer support triaging

Cassidy uses company knowledge and AI to triage tickets to the right person at the right time.

Automate customer support triaging
Respond to tickets much faster by prioritizing with AI
EFFICIENT

Respond to tickets much faster by prioritizing with AI

The best customer support doesn’t replace your team with AI bots. It leverages AI to level-up your team to respond more effectively. Cassidy uses real-time context from your company, customers, and previous tickets to assign priority, sentiment, owner, and even draft a response for your team.  

Triage tickets based on what’s important for your company

Analyze customer sentiment

Prioritize tickets based on AI analysis of the customer’s sentiment. Hi tickets based on AI analysis of the customer’s sentiment.
Triage tickets based on what’s important for your companyTriage tickets based on what’s important for your company
Positive
Neutral
Negative

Assign priority score

Set parameters to score tickets such as size of company, how much they’re paying, or even the type of question. Set parameters to score tickets such as size of company, how much they’re paying, or even the type of question.
Triage tickets based on what’s important for your companyTriage tickets based on what’s important for your company

Set ticket owner

Depending on the type of question (e.g. technical vs. pricing) you can delegate tickets to the most effective owner. Depending on the type of question (e.g. technical vs. pricing) you can delegate tickets to the most effective owner.
Triage tickets based on what’s important for your companyTriage tickets based on what’s important for your company

Send ticket owner drafted response

Connect with Slack to send a drafted response to the ticket owner, so they can quickly respond without context-shifting. respond without context-shifting.
Triage tickets based on what’s important for your companyTriage tickets based on what’s important for your company

Cassidy is the security-first AI platform

Single Sign-On (SSO) capability

Supporting Enterprise sign-on providers for your team.

SOC II Compliant

Cassidy has achieved SOC 2 Type II compliance, demonstrating our adherence to user and workspace security.

Advanced User-Level Permissions

Configure your workspace to have restricted permissions to data depending on user level.

CCPA Compliant & CASA Certified

Cassidy adheres to CCPA regulations and is CASA Certified, with advanced security for API integrations and user privacy.

No model training, ever

Unlike ChatGPT and other platforms, we never use your private data to re-train models.

Enterprise-Level 
Data Security

We utilize advanced encryption methods, including TLS for data in transit and AES-256 for data at rest.

Real impact on real businesses.

Customer support automation with Cassidy saves reps 10+ hours / week.

Customer support automation with Cassidy saves RVezy 10+ hours / week.

“With Cassidy, we've been able to automate ticket triage substantially, saving the team time to focus on more important areas.”
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Exequiel Alcober
Exequiel Alcober
Director of Customer Operations

Use AI to triage and resolve tickets in minutes

Access to the top models

Cassidy includes the top 5+ leading AI models.

Assistants

Intelligent assistants personalized to your team.

Workflows

Automate tasks with custom, data-driven workflows.

AI knowledge base

Centralized intelligence for smarter automation

Chrome extension

Cassidy at your fingertips with browser extensions.

No model training

Unlike ChatGPT, Cassidy never trains with your data.

Enterprise-grade security

Advanced security within your workspace.

Integrates with 100+ tools

Cassidy connects to all of your existing tools
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Frequently asked questions