Route support tickets to different departments
Use the Paths feature to route support tickets to their respective departments, reducing ticket hand-off and response times.
Implement it inside your company
Get help from our team of specialists to quickly integrate this solution into your existing workflow and unlock new growth.
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- Hands-on onboarding and support
- Self-paced training for your team
- Dedicated implementation experts
- Ongoing use case discovery
- ROI tracking & analytics dashboards
- Proven playbooks to get started fast
A dedicated team to drive adoption and results
Our implementation experts work hands-on with your team to make sure you see real value—fast. From setup to optimization, we’re here to help every step of the way.
We enable your teams - no IT required
We train your builders, support their workflows, and make sure they get the most out of Cassidy without ever waiting on engineering.
Explore more use cases & automations
Customer Support
Train and onboard new customer support representatives with an AI copilot
Train an AI assistant on your documentation and tooling so they have a copilot for getting started working with customers.
Customer Support
Give support teams instant access to technical answers
Cassidy pulls information in real-time from your technical documentation to unblock your support team from relying on engineers for answers.
