AI Automations for Customer Support Teams

Discover how teams use Cassidy to build powerful assistants and automate high-impact workflows across Customer Support.

Bring AI assistants to any website with Cassidy's Chrome Extension

Use Cassidy’s chrome extension in combination with an AI customer service assistant to generate responses right away, without ever having to leave your tab.
Customer Support

Enrich support tickets with customer data

Compile detailed cutomer profiles with company and user data from various sources to ensure support teams have access to critical context.
Customer Support

Prioritize and triage customer support tickets automatically

Prioritize and provide improved customer service by automatically escalating negative Zendesk tickets based on an AI sentiment analysis.
Customer Support

Give support teams instant access to technical answers

Cassidy pulls information in real-time from your technical documentation to unblock your support team from relying on engineers for answers.
Customer Support

Unlock a new era of AI automations

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