AI Automations for Customer Support Teams

Discover how teams use Cassidy to build powerful assistants and automate high-impact workflows across Customer Support.

Reply to Zendesk tickets with input and approval from team members

Automatically draft and send replies to Zendesk tickets with input and approval from selected employees.
Customer Support

Route support tickets to different departments

Use the Paths feature to route support tickets to their respective departments, reducing ticket hand-off and response times.
Customer Support

Draft replies to customer emails and tickets

Ask questions about your knowledge base, such as data policies, so you can craft responses to customer support inquiries that are grounded and accurate.
Customer Support

Respond to Zendesk and help tickets automatically

Craft replies to Zendesk tickets that are grounded and accurate, informed by your knowledge base, so you can quickly answer customer support inquiries.
Customer Support

Train and onboard new customer support representatives with an AI copilot

Train an AI assistant on your documentation and tooling so they have a copilot for getting started working with customers.
Customer Support

Unlock a new era of AI automations

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