About AI

OpenAI Fiasco: What did we learn?

Justin Fineberg
Co-Founder & CEO
December 6, 2023

I'm going to recap what happened over the 5-day span, then tell you what I learned from the entire ordeal.

November 17: OpenAI announced CEO Sam Altman was fired. OpenAI President Greg Brockman also leaves. The world goes nuts. No one knows why Altman was let go. Rumors fly around Twitter. Did he do something bad? Did AGI scare the board? No one has a clue.

November 18: OpenAI's investors are furious. Investors put pressure on OpenAI's board to reinstate Altman. The board agrees to reverse course and resign, but nothing happens.

November 19: Emmet Shear, the co-founder of Twitch, is announced as the new interim CEO of OpenAI. Altman tweets a selfie at OpenAI's HQ wearing a guest pass.

November 20: Altman and Brockman announce they are joining Microsoft to lead a new AI research team. Microsoft CEO Satya Nadella says anyone from OpenAI can join. 700+ of OpenAI's 770 employees threaten to resign from OpenAI. Hundreds of OpenAI employees tweet "OpenAI is nothing without its people."

November 21: OpenAI announces Altman is back as CEO. A new board is announced including ex-Salesforce CEO Bret Taylor, former US Secretary of the Treasury Larry Summers, and Quora founder Adam D'Angelo. Brockman returns as President. We are so back.

What did we learn?

For a moment, we all thought AI as we knew it was coming to an end.

Because countless AI startups are reliant on OpenAI's models, founders were getting worried if OpenAI goes down, would their startups go down too? It was a scary few days for a lot of people.

This is why ultimately, I believe businesses are going to want to use many different AI models depending on the task. You may want to use Anthropic's Claude for one purpose, OpenAI's GPT-4 for another, and even X's new Grok model for something else.

This is why we built Cassidy to support a bunch of different models, not just OpenAI.

Read More, Learn More.

About AI

Which AI Model Should You Use?

Justin Fineberg
min read

Which AI model should I use?

This is the #1 question I get asked.

Well…why not all of them?

Over the last year, 3 AI models have emerged as frontrunners in the AI race: OpenAI's GPT-4, Anthropic's Claude 2, and Google's new model Gemini.

But not all of these models are the same. Each has their own strengths and weaknesses. That’s why I believe you shouldn’t just be using 1 model. You should be using every model. 

Let me explain why.

GPT models are reasoning engines

“GPT models are actually reasoning engines, not knowledge databases,” wrote Dan Shipper, CEO of Every. “Even though our AI models were trained by reading the whole internet, that training mostly enhances their reasoning abilities, not how much they know. And so, the performance of today’s AI models is constrained by their lack of knowledge”

Dan is spot-on. While most people are trying to use GPT models as encyclopedias—and have even run into fines in court from thinking GPT delusions were true—, they should be using GPT models as an assistant to speed up workflows and reasoning on projects

While GPT-3.5 quickly generates text, it lacks the nuance of GPT-4. GPT-4 can only handle 32,000 tokens, but it has extremely powerful reasoning and understanding skills. For most tasks, it pays to use the more expensive GPT-4 or GPT-4 Turbo if possible with 128,000 tokens.

One biophysicist Jeffrey Perkel wrote in a Nature article that using GPT-4 as an assistant lowered his time spent on some coding tasks from days to “an hour or so.” Content agency owner Randy Ginsburg said, “One of my favorite ways to use ChatGPT is as both a copy and developmental editor. It quickly catches any typos or spelling mistakes and often suggest new angles for the article that I previously haven’t thought of.” Notion engineer Linus Lee uses GPT-4 to come up with travel recommendations. 

Perhaps as GPT models increase in power, their ability as a knowledge database will increase too, but for now, it looks like GPT-4 will have to be content being an assistant.

Claude 2’s giant context windows

Do you want speed or quality? Ah, the everlasting question in business.

Claude 1 generates text in seconds, but the tradeoff is that its output is a much lower overall quality. “For use cases emphasizing fast turnaround over output sophistication, Claude 1 excels” explains Copy.ai’s Nathan Thompson. “But those needing higher accuracy, reasoning, and consistent quality are better served by Claude 2 or other models like GPT-3.5 and GPT-4.”

Because Claude 2 can handle 100,000 tokens (2-3 hours of YouTube transcript or an entire novel) and you need to pay for GPT-Turbo (can do 128,000 tokens), summarizing long pieces of content has become one of the main competitive advantages of Claude. 

Creator Riley Brown uses Claude to summarize 2-hour YouTube videos in seconds. AI strategist Christian Ulstrup tweeted about how he used Claude to summarize 5 of his meeting transcripts and give him follow-up questions to think about. Writer Darren Broemmer uploaded a large dataset to Claude and was able to ask questions about the data.

PaLM 2 → Gemini 

Since May of 2023, Google Bard has been running on the PaLM 2 model. 

Things weren’t going great for the tech behemoth. PaLM 2 has an 8,000 token context window and still isn’t getting massive adoption despite its ability to connect to the Google ecosystem. “Bard sucks and is pretty comparable to open-source alternatives,” tweeted Dan Shipper. 

Well, it looks like things are changing.

Two weeks ago, Google released a demo for AI model Gemini that took over the internet. 

If you missed it, the demo—which felt like a piece of sci-fi—showed Gemini's ability to reason and interact with the real world from identifying a rubber duck to creating games from scratch.

Reports show that the Gemini model is currently beating GPT-4 at 30 out of 32 categories. Google DeepMind CEO Demis Hassabi says "Each of the 50 different subject areas that we tested on, it's as good as the best humans in those areas.”  

Unfortunately Google won’t be integrating Gemini into Bard until 2024, but we’re counting down the days. Let’s hope they don’t pull the plug on this project 😂

Get access to all models: 

If 2023 was the year of everyone testing out GPT-4, then I think 2024 is going to be the year of everyone experimenting with new AI models. 

This is the beauty of competition, right? We're going to keep seeing better AI models released into the world. While I’ll always have a soft spot in my heart for ChatGPT, every model has its own purposes. GPT-4, Claude 2, and now Gemini each bring something unique to the table. 

That’s why you need to have access to all of them.

By using Cassidy, you can access all of these models in one workflow. No more switching websites and logging in and out of apps. No lost time or data. You can switch between GPT-4, Claude-2, Gemini, and even more open-source models to build assistants and workflows for everything from marketing to coding to product management. 

Ready to try Cassidy? Sign up here.

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About Cassidy

Meet Cassidy: Generative AI Solutions for Your Whole Team

Justin Fineberg
min read

Only 2% of adults in the US find AI “extremely useful”.

Does this mean AI isn’t useful?

No, of course not.

The problem is that most people don’t know how to use AI effectively in their jobs. They don’t know the best prompts to use, how to build AI-assistants for specific tasks, or have workflows they can use as templates.

The truth of the matter is that in order for AI to be useful in the business world, businesses need to do more than just handing their employees a ChatGPT account and saying “Good luck”. For 98% of people, that’s not enough to go on.

To boost productivity, we believe every business must have:

  1. A thorough prompt library
  2. AI-assistants for different tasks
  3. Workflows customized to specific business processes

But this is an huge amount of work for a business to do by themselves. So how are businesses supposed to actually adopt AI?

Introducing Cassidy:

Cassidy is revolutionizing how businesses adopt AI.

Anyone can use Cassidy to create powerful AI-assistants and workflows trained on your company’s data without having to write a single line of code.

That means you can use Cassidy for:

  1. Marketing: Craft on-brand content using Cassidy’s knowledge of your writing styles, social media content, and marketing goals
  2. Sales: Craft on-brand cold outreach using Cassidy’s knowledge of your sales pitch, process, and customer profiles
  3. Customer Service: Deliver accurate responses using Cassidy’s access to your support knowledge.
  4. Engineering: Make better technical choices and clarify codebases by training Caassidy on your tech stack, engineering methods, and architecture.
  5. Product: Drive product ideation and roadmap collaboration with Cassidy’s thorough knowledge of your team and UX.
  6. HR: Enable employees to quickly search and access HR documentation for answers with Cassidy’s assistance.

This is how businesses actually adopt AI:

Here’s how to get your employees to adopt AI in 3 easy steps:

  1. Find the AI-curious in your company. Find the people who are already testing out AI tools and are excited by an AI-enabled future.
  2. Enable them with a platform like Cassidy to build custom AI-assistants and workflows. Every business is different, so each business needs customized assistants and workflows. With Cassidy, you can ****train your assistants on your data wherever it lives (Notion, Google Drive, Slack, and more).
  3. Make sure your whole team has access to these tools. Don’t just buy 10 ChatGPT seats and pray people use it. Give everyone in your company access to a platform like Cassidy. That’s how you’ll see true automation com alive in your company.

If you want your business to actually adopt AI, join our waitlist here.

Welcome to Cassidy.

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About AI

Become the AI Expert in Your Industry

Justin Fineberg
min read

This might be the biggest opportunity in AI right now: take your industry expertise, apply new AI knowledge, and become the AI expert in your industry.

See, a recent McKinsey report stated that AI adoption in the workplace has actually remained stagnant from 2021 to 2023.

I believe that’s because most people have a general understanding of AI, but they have no idea how to use it in their specific industry. There’s a huge opportunity to become the person who shows people how to apply AI to your industry. Focus on teaching use cases actually relevant to their daily work.

The more niche you get, the bigger impact you can have.

How do you become the AI expert in your industry?

First, position yourself as the "AI Person" at your company. Share your learnings and experiments with colleagues and other people in your industry.

There's no shortage of people looking to make their lives easier. Start by helping those around you.

To take it a step further, share your insights online.

You know I love TikTok, but it doesn’t matter which platform you choose. TikTok, LinkedIn, Twitter, Instagram, YouTube, whatever. The steps are simple.

  1. Learn about AI
  2. Use it in your industry
  3. Share online how you’re doing that.
  4. Repeat for months-years

If your content is helpful and you do it for long enough, you’ll start to be seen as the AI expert for your industry. You'll have the opportunity to make a significant impact by applying the power of AI to address specific problems within your field.

Remember: every industry needs an AI expert, you can be it.

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